Go-Karts, Arcade, Bowling, and More

"This was my first visit ever to The Funplex in East Hanover, NJ, and I came with my two kids to enjoy go-karting and bowling. To be fair, the go-kart experience was excellent. The staff there were friendly, helpful, and made it a great experience for my kids. Unfortunately, the bowling experience was extremely frustrating and poorly managed. We started bowling on Lane 20, and while we were in the 9th frame, the entire game suddenly stopped and restarted for another customer. I went to the front desk and spoke with a staff member who apologized and explained that he couldn’t restore our game, so we would need to restart from the beginning. I understood and agreed without any issue. However, during the second game, when we reached the 6th frame, the game stopped again. When I returned to the front desk, I was met by a very rude female employee who told me, “Your time is up. Either you pay or you leave.” There was no apology, no explanation, and no acknowledgment that our game had already been interrupted twice due to system issues beyond our control. What should have been a fun family outing turned into a stressful and disappointing experience. Based on this visit, I would consider coming back for go-karts, but I do not recommend the bowling area at all, and customer service there seriously needs improvement. UPDATE: After my initial review, The Funplex management reached out, took the time to investigate what happened, apologized, and invited my family back for a complimentary bowling session. We returned this weekend, and the experience was excellent. Everything was clearly explained, the staff was polite and welcoming, and my kids had a great time. I really appreciate how professionally management handled the situation and how seriously they took the feedback."

"This is my go-to place to take my niece and nephews. Pricing: The pricing is reasonable, and they have really great ticket/band options. You can even request to put all the game/attraction credits on (1) game card for convenience. Easy to refill and they have plenty of stations to reload and check your credit and ticket balance. Facility: They recently did some renovations, and it's looking great. I normally get skeeved out by smaller places similar to Funplex, but the facility is soo big, and the ceilings are high enough to not feel suffocated, especially if it's at peak hours. Restrooms are clean and convenient. The food options are also great."

"My son had his 10th birthday party and had a fantastic time. The lady who took them around was able to keep the boys behaved but still having lots of fun. She did some interactive games while they ate pizza which was fun for my son and his friends. The rides were fun for the boys, especially the go-carts and the foam frenzy. The place is clean and exciting for the kids to see all the lights and action. Overall great experience. Highly recommend."